You recently fixed our Microboards PF2 CD printer. We now have the same issue happening again (CD's come straight through without printing). You replaced the main board last time. Can this be returned to you for checking and repair.
Thanks,
Adam
Hi Adam,
Please fill in an RMA form and I will authorise return for you.
Kind Regards,
[edited]
Tom Bartoszcze - 2009-10-16 11:29:07
RMA REQ SENT
Tom Bartoszcze - 2009-10-16 15:06:19
Hi Adam,
Can you please let me know the serial number of your machine (you will need to look underneath the printer - there will be a sticker with the serial number adhered to the base of the printer, serial number will look similar to PRF123456).
Kind Regards,
[edited]
Customer - 2009-10-16 16:13:16
Hi [edited],
The serial number is: PRF 138980
Thanks,
Adam
Tom Bartoszcze - 2009-10-16 17:11:48
Hi Adam,
Thanks for the details. Replaced components are covered with 12 months warranty. Please send the unit for inspection, if it is replacement component that developped a fault we will replace it with no charge (the inspection fee and labour charges apply).
Kind Regards,
[edited]
Tom Bartoszcze - 2009-10-16 17:12:45
Authorisation sent
Tom Bartoszcze - 2009-11-25 14:07:52
Hi Adam,
I am pleased to inform you that your machine has been repaired and tested and it is ready for collection from our Greenwich warehouse. Your order number is 19052 (separate email with paperwork will be sent to you shortly. Please call Kayley from our accounts to arrange payment.
Kind Regards,
[edited]
Jen Holden - 2009-12-04 17:54:49
Hi
Just confirming this ticket will now be closed since the unit was collected today.
Kind regards,
[edited]
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