Hi Hongjun
Sorry you are having difficulties. If your printer is inside warranty please contact Microboards directly on 0845 230 7800 and ask for their technical support department, thanks.
Kind regards,
Jen Holden

it's been more than 2 years, not inside warranty. We prepare to pay for a new servo and labour costs. One of your technician said it will be about £95 + VAT

AUTHORISATION SENT

Hi Hongjun
Your printer is now repaired and ready to ship back on monday.
I just need to reiterate that since it came back in non-original packaging, we cannot be responsible for any damage that may occur in transit. We can obviously pack it as well as we can, but if you would prefer to send your own courier to collect you're welcome to do that.
Please advise as early as possible on monday as to how you would prefer to proceed, thanks.
Kind regards,
Jen Holden

Hi again
Just confirming our phone conversation this morning - we have sent the unit boxed as well as possible - for delivery to you tomorrow.
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden