Hi Richard,
That will not be a problem. I can send you an RMA request form now. Please complete this so I can give you a returns number. Once you have that, you can send the unit back to us.
Once we receive it back, it will be quickly tested and checked so we can create a credit in your name. All you will need to do is pay the difference, and we'll send out the publisher asap.
Kind Regards,
David

RMA REQ SENT

AUTHORISATION SENT

Hi Richard,
I've had a look at the printer you have returned and it looks fine, however the cartridges and lid protective screen are missing (therefore these accessories have been removed for new Primera unit). I will send you separate email with the invoice for the upgrade and shipping shortly.
Kind Regards,
Tom

Tom, the only cartridges that we removed were the additional 20 that we ordered. The original ones should still be in the unit as we found them.
Regards, Richard.

thanks for getting back to me - I cant remember seeing them when I was checking your unit - I will have a look again and go back to you.

Thanks Tom, it's not a big problem if they're not there. I will pay the invoice tomorrow morning.

I had a look again and I wam afraid there are no cartridges in the box. Invoice - please feel free to call us anytime between 9:30am and 6pm. Please quote 16740 when calling.
Regards, Tom

Hi Richard
Just confirming that this ticket will now be closed, since we have shipped the Publisher version out tonight for delivery tomorrow.
Kind regards,
Jen Holden