Hi Tyrone, subject to the unit being returned in as new condition we can issue you a credit not for the full value of the item that can then be used as part payment towards the purchase of the MX2 disc publisher (or any other duplicator) within the next 2 months. Normally we charge a 20% restocking fee on incorrectly ordered items, but on this occasion we agree to waiver based on your future purchase.

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Hi Tyrone
We have received your unit back, thanks.
It would seem however that your courier may have dropped the parcel rather roughly, as the duplicator case is slightly bent and the drives are no longer in alignment. This means we will have to replace the case as we cannot sell the item in the state it is currently in.
On the basis that you will be purchasing an MX2 from us in the near future (or something of similar value) we will not charge anything for the replacement case.
Our accounts dept will issue your credit note shortly, which will then stay on our system until you are ready to purchase the MX2.
However please feel free to speak to Microboards on 0845 230 7800 if you wish to confirm that the MX2 is the best solution for your needs, thanks.
Kind regards,
Jen Holden

Hi Tyrone,
I have made some enquiries for you regarding the questions you had about the Microboards GX2:

(1) The sofware wont support any protected burns
(2) The burner and the printer do appear seperately in display windows.
(3) The printer will only work in Surething / Zulu or a piece of software called PrintWrite.

We would very much like to ensure the machine you purchase is suitable for your needs and meets your expectations. Feel free to contact us on 0208 293 0777 or via david@cd-writer.com to further discuss your requirements.

Kind Regards,
David