Initially please contact HP as follows - [edited] or [edited]./ Kind regards.

contacted hp,they told me to return toretailer
so could you please send me a returns number.
cheers.

RMA Request sent

would like a report on my burner it was posted back to you on friday of last week.
cheers,geoff

Hi Geoff
We have received your unit back, thanks. It is now in the returns process, so you will either be sent a replacement or a refund - depending on if we can get more stock or not.
I will let you know once I know, thanks for your patience.
Kind regards,
[edited]

has it been decided on what is happening yet.if possible i would like areplacement rather than a refund.
cheers geoff.

Hi Geoff
Still waiting to hear from the distributor I'm afraid - hopefully will know in next day or so.
Kind regards,
[edited]

hi [edited], any news regarding a replacement.
cheers geoff

Hi Geoff
Good news - we received some more stock of the HP1040e today! So if you can just confirm your delivery address is still [edited], I can get a new unit sent out to you.
Kind regards,
[edited]

cheers jen,thats good news.that is still my address.
geoff

Hi Geoff
Just confirming we sent a replacement to you today.
Please note this ticket will now be closed - thanks.
Kind regards,
[edited]