Hi John, sorry to hear that your having a problem with your hard drive. I am going to send you a RMA form which you will recieve shortly. Once you have sent the item back to us and we have recieved it then we will send you a replacement.
Any other questions please ask

Regards

[edited]

Hi [edited]
Yesterday you wrote:-
" I am going to send you a RMA form which you will recieve shortly."

I have received nothing.
Regards John

Hi John, I will re-send the form now.
Sometimes it can get caught up in spam filters, so please check your spam folder for the RMA request. It will have a part-subject line identical to this ticket ("hiachi drive DOA").
Kind Regards,
[edited]

RMA REQ SENT

Thanks.
I do not have a spam filter.
RMA Request form completed.

regards John.

AUTHORISATION SENT

Sorry if I'm out of order, but it would be nice to know what is happening about my HDD, please.

John

Hi John
Your item has been received but not yet processed.
We will let you know once we've sent out a replacement.
Kind regards,
[edited]

Hi [edited]
Confirmation of telephone conversation with [edited] this morning.
You will refund the money that I have paid you for the drive.
You may refund my postage costs.
Regards John

Hi John
I have now processed a full refund for your order.
Please note this ticket will now be closed.
Kind regards,
[edited]

Hi [edited], Many thanks for letting me know.
Shame it went wrong. Also lots of thanks for sorting it all out.

Best wishes,
John