Hi David,
I'm afraid I'm not entirely sure which part you are refering too.
Is it possible you can send me a photo of the damage and letme know what caused the lug to break?
Kind Regards,
[edited]

I've emailed you some pictures, hope you them, if not send me a better email address.
Thanks
Dave

Hi David,
My E-mail is [edited] - I have not received the files as yet.
If the combined file size is more than 10Mb, please put them in a zip folder and send via this site: http://www.yousendit.com/
This allows you to E-mail files up to 100Mb to an E-mail address. It is a free service and you will not need to register.

Kind Regards,
[edited]

i'm just checking through the support records and i was wondering if this problem has been resolved? if not please don't hesitate to contact us.

Hi Had a reply from david - see below.
Also chased it up - see below.


Hi David,

Thank you for the pictures.

What I will do is send your E-mail (and attached pictures) directly to Microboards (the manufacturer of your unit) to see if they have any suggestions and/or any spares to send you, as I’m afraid I have none of the necessary spares here.



I will ensure Microboards contact you directly with all the necessary information.

If for some reason you receive no communication from Microboards within the next 48 hours please let me know and I’ll chase the matter up for you.

Hi David,

We need to resolve this problem ASAP, I have received no email from Microboards ,

My manager is insisting I pack up the unit and return it to you under the guarantee.

I don’t want to do this if it’s a matter of just fixing a small broken part.

Please can you assist and see if this part is available.



Many Thanks

Dave

Hi David,
Apologies for the delay in replying to your ticket, If you have not yet heard from Microboards your best option would be to contact Microboards directly on [edited] and speak to technical support. If you wish to try and get the spares instead of returning the whole unit that could be the best way to approach it as they are the only people who can say yes or no.
If you wish to send back the entire unit, you may fill out an RMA request via this link:
http://www.microboards.co.uk/rmar.asp

If you require any further assistance, please let me know.

Kind Regards,
[edited]