One of out Microboards Print factory 2 printers is not printing. The job sned to the printer no problem but the print head stops short of actually printing on the disc and then ejects. It will run through what ever the quantity was for the job without any error messages.
s/n PRF 139 248
Hi Yassar,
Please fill in the RMA for that will follow this post shortly and I will authorise return for you.Please note that there is an evaluation fee of £60 + VAT to diagnose the fault for out of warranty repairs. You will then be sent a quote for the cost of repair. Should you wish to go ahead with the work, the evaluation fee will be removed from your bill (so you pay only for labour and any necessary components).
Kind Regards,
Tom
Tom Bartoszcze - 2009-06-09 14:37:38
Hi Yasar,
I believe I have figured out what is the problem with the printer. I will be checking the singulator and back tray - I will try to clean/lubricate/align them - if it will work there will be no need for any replacement parts. I will let you know if it worked.
Kind Regards
Tom
Tom Bartoszcze - 2009-06-12 10:19:41
HI Yasar,
I am pleased to inform you that your printer is up and running again. I had to recognition singulator and clean optical sensors. I have successfully managed to print approx 250 discs (100 full face colour and 150 simple text and graphic). Your order/invoice number is 18226 (separate email with paperwork will be sent to you shortly. Payment for this repair can be made upon collection alternatively we can put it on your credit account. Please let me know how you would like to follow. Printer is available for collection from now on.
Kind Regards
Tom