Hi Claire,
Please complete the following RMA request form and I'll authorise your printer for return. All the address details are enclosed in the final E-mail once I give you the returns number.
Kind Regards,
David

RMA REQ SENT

AUTHORISATION SENT

Hello Claire,
Your unit has been inspected and I am afraid the controller board needs replacing. The cost of a replacement board will be £175.00 (excluding VAT) and additional cost of £40.00 (excluding VAT) for labour. The on/off power switch on the back of the unit is also faulty I am afraid. As far as I am concerned this should not affect how the unit operates, so is not a “vital” repair. However if you want the unit to stop running the fan once you finish the job I'd advise it also be replaced. Please let me know if you would like to proceed with this repair and I will order components from MicroBoards. Please also let me know if you want me to replace power switch and I will get the price for that as well.

Regards,
Tom

Please can you also supply costing for the power switch and advise how we proceed from there.

Many thanks
Claire

Hi Claire,
I am pleased to inform you that I have managed to fix the switch on your printer so there will be no additional costs and no replacement part will be needed. Please let me know if you would like to proceed with the repair.
Many thanks, Tom

Thanks Tom! Please go ahead with the rest of the repair and advise on what I must do next.

Many thanks
Claire

Hi Claire,
I will order part from MicroBoards for you. For the time being you do not have to do anything. Once repair is finished I will send you an official quote and let you know when the unit will be ready fro pick up.
Kind Regards, Tom

Good Afternoon, Do you have an ETA on when this will be completed? Many thanks, Claire.

Hello Claire,
I am afraid we are short of stuff due to holiday season, but I will do my best to have the printer ready for you by the end of this week.
Kind Regards
Tom

Hello Claire,
I am pleased to inform you that your printer has been repaired and tested now. Can you please let me know the full invoice address (together with company name if applicable) and I will send you one? Please also note that we will not be able to offer you delivery services due to insufficient packaging.
Thank you in advance,
Tom

Tom, Could you let me know what packaging it was delivered to you in as I did not actually ship the printer myself?

Thanks
Claire

hi Claire,
Thanks for getting back to me with the address - I will send you separate email with quote/invoice. Printer has been received at our end in plain brown box with only four pieces of foam for protection. Printer itself has been wrapped with black plastic bag. I can send you some pictures if you'd like.

Good Morning. I have arranged collection of our printer for today. It will be shipped back to my address which is the Redinet one above. TNT are the courier. Kind Regards, Claire

Morning Claire,
Thank you for the details - our warehouse is aware of the collection now
Regards
Tom

hello again - I just wanted to let you know that the unit is not securely enough packaged for carrier collection. It can be put in van and drive straight to your office, not the carrier who will ship up to hub – throw box around etc….
Regards,
Tom

Tom, I have cancelled that collection and will be sending a same day driver who will collect the Printer and go straight onto to us. Regards, Claire.

Thanks Claire,
please ask the driver to quote "REDINET-OOW-001" upon arrival.
Thanks
Tom

Hi Claire
Just confirming your driver collected this afternoon, so this ticket will now be closed.
Kind regards
Jen Holden