Hi Nicola
Just letting you know we got your printer back thanks - and I have arranged for a replacement unit to be sent for delivery to you on monday.
Please note this ticket will now be closed - if you need anything else please open a new ticket or email [edited].
Kind regards,
[edited]

Hi [edited]

We don't appear to have received replacement, could you check if it has been shipped please.

Thanks

Hi Nicola
I answered this query yesterday - but for some reason it appears the message was deleted - sorry!
The unit was in fact sent on thursday - and was delivered on friday at 11.26am and signed for by PHILLIPS .
It was sent to the address on the original order - ie
[edited]

Please can you check if you can locate it now - thanks.
Kind regards,
[edited]

Yes, found it, thanks for your help
Regards
Nicola