Dear Tricia,
I am sorry to hear you have problems with your Bravo Pro. Please try the following to solve the problems at your end. Please update the firmware of the drives in order to solve the problem with the tray. Please go to http://www.primera.com/downloads/support/DriveFirmware/DriveFirmware.html to download the update (double click on the downloaded file and the update will be done automatically). Please note you will need to check the model of your drives (as far as I remember you have DVR-115, but you can double-check it in PT Publisher, if you still are not sure, please let me know the serial number of the machine causing the problems and I will check my records). If you getting the software error that multiple discs have been placed in recorder or printing tray but they were not then please go to http://server.iad.liveperson.net/hc/s-77406906/cmd/kbresource/kb-4560239703635771602/view_question!PAGETYPE?sq=multiple%2bdiscs%2bin%2beach%2bdrive&sp=21&sf=101113&sg=0&st=582541&documentid=55387&action=view for the relevant utility and instructions. If however machine is picking more than one discs at a time and you are sure that the discs are not sticky then please reset the picking depth using. Please go to http://server.iad.liveperson.net/hc/s-77406906/cmd/kbresource/kb-4560239703635771602/view_question!PAGETYPE?sq=picking%2bdepth&sp=21&sf=101113&sg=2&st=474743&documentid=317922&action=view for the step by step instructions. Please also try the machine with different make if the discs.
Kind Regards,
[edited]

[edited], This has all been done. I'm afraid there is nothing else at this end that can be done. Can you please arrange collection.
Tricia

Still waiting for a collection date to be sorted.
Tricia

I am sorry for the delays with getting back to you. Please fill in an RMA form and I will authorise return for you and we will book a collection.
Kind Regards,
[edited]

RMA REQ SENT

Thank you [edited]

Hello Tricia,
I have authorised return for you (OS4472-003-2595 - paperwork has been sent separately). As the unit developped a fault shortly after repair we will collect it free of charge. Please pack it up securely. Carrier (Interlink Express) will pick the machine from you today between 12-5pm.
Kind Regards,
[edited]

Thanks a lot [edited]

Hello [edited]

Can you please give me an update on the machine, as this is needed asap.
Many thanks
Tricia

Hello Tricia,
I have now replaced faulty drive and bridgeboard. I was testing the unit for the last couple of days - I managed to successfully copy and print apporx. 150 CDs and 40 DVDs. You will find a pack of blank CDs for you to use with the unit. I strongly recommend you use branded A-rade media (like, verbatim, tayio yuden or enclosed one) to avoid any similar problems with the drives in future. Please confirm delivery address [edited] and we will dispatch the unit.
Kind Regards,
[edited]

Thanks [edited], that is correct.

Tricia

Hi Tricia
Just confirming we've shipped the unit (and 50 Ritek inkjet CDR) back for delivery tomorrow.
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]

Hi [edited]
Can you please explain how the discs can effect the machine? The ones I use are more expensive than the Ritex ones ( I used to use these and got lots of problems).
Thanks
Tricia

Hi Tricia,
I know it sounds like an unlikely reason for your drives to keep failing, but in our experience we have found that some media, when use frequently over long periods may shorten the life of the burner. Perhaps it is to do with the way the energy emitted by the laser is dissipated within the device. Perhaps excessive light is reflected to the diode on the laser causing it to over heat and fail.
Of course we can not be sure of the reason and can only offer some suggestions.
Experience indicates that the problem is unlikely to be from any other cause.
However, if ongoing, you do feel that the problem is caused by any other reason please do not hesitate to contact me.
Have you a surge protector on your power supply? Please let me know what media you have been using.
Kind Regards,
[edited]

Hi [edited]

There is no problem with the power, all machines are protected anyhow.
X-pert Media Full Face White Inkjet Printable CD-R, these discs are recommended.

Also when will I recieve the machine back?
Thanks
Tricia

Hi Tricia,
Thanks for getting back to me. X-pert media is just a brand name; would it be possible for you to check discs Nero Tools for the manufacturer?
Kind Regards,
[edited]