Hi John, Thank You for filling out a support ticket. Please can you stick a small piece of paper over the print head of the cartridge.

Can you also fill out an RMA request which will follow this email.

[edited]

Hi John
We have received back your ink - thanks.
I will get a replacement one sent out in the post for you on monday.
Please note this ticket will now be closed, if you need anything else please open a new ticket or email [edited].
Kind regards,
[edited]