hi Mark,
I am pleased to inform you that your system is up and running again. It has been fully inspected and tested (both on printing and writing). I have contacted the manufacturer and was advised to completely reinstall the drivers and software (which I did and the unit operates normally). Although there was no fault with the hardware 1hour labor charge (£50.00 excluding vat) will apply; I have managed to remove the diagnostic fee from your bill. Can you please let me know the full invoice address (together with company name if applicable) and I will send you one? I have also new drivers and software on a CD and printout of the instructions how to remove and drivers included with the unit. This should allow you to operate the unit on the PC in your office.
Kind Regards
Tom
Jen Holden - 2008-10-29 19:13:51
Hi Mark
Just confirming this ticket will now be closed since the unit was collected today, thanks.
Kind regards,
Jen Holden
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