Hi Amanda,
Thanks for opening another ticket. I'll send you a returns form now (which will follow this E-mail - please check your spam folder if it's misidentified).
Once complete, I'll give you a returns number and a return address for the unit.

Kind Regards,
David

Hi Amanda
Just confirming we have sent out 6 new replacement drives today for delivery tomorrow.
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden