Having spoken to your online support, we have also tried several different brands and types of media and it has made no difference.

Hi Samuel,
It sounds like the unit has developed a fault with the controller card. Unfortunately our warranty is return to base, so you would have to arrange for the unit to be returned to our Greenwich facility (upon RMA approval).
I'll send you an RMA request form now, which I will authorise when completed.
Kind Regards,
[edited]

Hi, As requested I have completed an RMA request form. Any news as to what happens next?

Many thanks,
Samuel.

Hi Sam, as per our E-mail conversation. We can arrange to collect the unit for you, at a cost of £25 + VAT. Your unit will then be returned to us, repaired, fully tested and sent back to you.
Kind Regards,
[edited]

Many thanks for your help. Could the unit be collected asap from:

[edited]
How do I pay the £25+VAT?

Thank you again for your help - my apologies for the misunderstanding.

Regards,

Samuel.

Hi Sam,
No need to apologise! We're here to help :)

We can arrange for the unit to be collected tomorrow if that is convenient? You may call us on [edited]to arrange the payment.
Just a reminder, please pack your duplicator as best you can. I know you don't have the original packaging, but as I mentioned in my E-mail, any damage to the unit will not be covered by the warranty and can not be claimed via ourselves or the courier service. A few layers of bubble wrap should be sufficient to stop any major damage.

Kind Regards,
[edited]

Hi Sam
Just confirming we've sent your repaired duplicator out tonight for delivery to you tomorrow (tuesday).
Please note this ticket will now be closed - if you need anything else please open a new ticket or email [edited].
Kind regards,
[edited]