Dear Melissa - unfortunately we can do direct replacements on carts. You need to send them back with a return number you will get via this ticket. And new carts must be ordred as normal. Your faulty cart will then be refunded. Please be advised not to run clean routine on new carts, since this will use ink in the cart and it will be difficult to ensure refund, since it will be claimed the custoemr has used the ink - (if you know what I mean). So if you need repalcement cart please make a new order. Thanks. Nic

Hi Melissa
I have now refunded your card for the two returned inks.
Please note this ticket will now be closed.
Kind regards,
Jen Holden