Hi Ken, Currently looking into the fault of the unit for you. Just sounds like part of the robotic arm has jammed. [edited]
Customer - 2007-07-31 15:45:14
Any suggestions to rectify gratefully appreciated
[edited]
Steve - 2007-07-31 18:04:43
Hi Ken, Please can you contact [edited] on[edited]... He will be able to advise you on the BRAVO SE unit, should be in work tommorow morning at 9:30. [edited]
Steve - 2007-08-01 11:49:50
Hi Ken, Currently working on RMA for you to get unit back here. Apologies for the inconvenience. [edited]
Steve - 2007-08-02 15:20:41
Hi Ken,
Please can you package just the Bravo SE Publisher unit away, no accessories required.
If you could print a separate address for
[edited]
I will arrange collection for tommorow.
[edited]
Steve - 2007-08-09 10:25:15
Hi Ken, Apologies for the delay in sending you a replacement product. Our courier service could not tell whether the item was collected or not from your place. I can happily say that the item is back with my suppliers and a Bravo SE will be sent out shortly. [edited]
Jen Holden - 2007-08-13 17:29:38
Hi Ken
Just letting you know we've sent a replacement unit out today - so it should be with you today or wednesday latest.
Please confirm when it arrives that all is well, so we can close this support ticket.
Thanks very much,
[edited]
Customer - 2007-08-15 07:41:03
Replacement unit received yesterday. Telecons between Ken and Shayne/Steve indicated that some extra ink would be supplied for all the hassle and inconvenience. Nothing received in the package.
Please advise.
regards
[edited]
Steve - 2007-08-15 08:17:06
Hi Andy, Will look into this for you. [edited]
Customer - 2007-08-29 12:06:40
[edited],
Still awaiting your advice regarding the extra ink for all the hassle which we incurred.
Regards
[edited]