We have bought a Bravo Pro a couple of months ago and we did not use it up to today, when we set up a 100 disc batch job. After 30 copies one of the drives got stuck/ would not eject disc. After a restart of the copier it ejected but from there on that drive always fails to burn the dvd.
Hi Elias, I will invite you to fill out an RMA request form. It sounds like your unit has developed a hardware fault in one of the drives. This will need to be replaced.
Kind regards, [edited]
David - 2008-03-03 15:40:22
RMA REQ SENT
David - 2008-03-03 15:49:39
AUTHORISATION SENT
Customer - 2008-03-10 09:25:38
Good morning,
What is the status of the copier and when are we going to have it back?
Regards,
[edited]
David - 2008-03-19 13:47:03
Hi Elias, as per our conversation just now. We have not been able to find a fault with your unit. We are now running a large test job (100 discs) through the unit. Hopefully this will show the fault and we can make the necessary repairs.
Kind Regards, [edited]
David - 2008-03-20 11:27:34
Hi Elias,
The job of 100 DVDs successfully went through the machine with no failures. I'm afraid we have been unable to find a fault with your unit. What brand of DVD media are you using?? It is possible you had a batch of faulty discs??
I can arrange to send the unit back to you. Please confirm the delivery address you'd like it sent too.
Kind Regards, [edited]
Jen Holden - 2008-03-26 18:16:18
Hi Elias
Just confirming we've sent the unit back today for delivery tomorrow.
Please note this ticket will now be closed.
Kind regards,
[edited]
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