hi,
Can you please describe the problem in more details?
King Regards,
Tom

One of the strings inside the printer,which supports or holds the ink holder is cut and the printer does not work

Hi,
Please fill in the RMA form that will follow this post shortly and I will authorise return for you. Please note that any damaging caused by user error are not covered by warranty.
Regards
Tom

RMA form sent

authorisation sent

Hi
Your printer has been repaired.

Kind Regards
Tom

Hi
Just confirming we have sent the unit out for delivery to you on monday.
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden