Hello,
Please fill in an RMA form that will follow this post shortly and I will authorise return for you.
Kind Regards,
[edited]

Still haven't received the RMA form at our e-mail address?

Hello and sorry for the trouble, I have sent you details few seconds ago.
Kind Regards,
[edited]

Authorisation sent

Failed Lightscribe drive was returned 2 weeks ago and we have not heard anything on status?

Hello,
I am sorry for the delays with getting back to you. Unfortunately we can't get hold of new replacemendt drive for you (it has to be this same make and model as your original faulty one). In order to get your machine up and running again we will need to replace all of your drives. Please send the whole machine back to us and we will replace your current drives with new ones.
Once again I do apologies for any inconvenience caused.
Kind Regards,
[edited]

Will you be able to arrange for a courier to collect the unit or will we have to pay for the transport?

Hello,
We can arrange a collection from you, but as the machine is covered by Return to Base warranty cost of £15.00 (before VAT) would apply to cover collection costs. (Please note item must be packed in original packaging if we are collection it; if alternative packaging is used we will not be able to hold responsibility for any damaged caused in transit)
Kind Regards,
[edited]

Sorry not to have replied sooner but we needed to use the CD writer through November. We are ready to return it now and would like you to organise collection as offered.
It will be in the original packaging. Our shop is open 10am to 4pm.
How do you want the £15 paid?

Hello,
Please confirm collection address (69/73 Meridian Centre, HAVANT, PO9 1UN) and we will send our carriers. In the terms of payment - you will be sent an invoice for the cost of the collection once repair has been.
Kind Regards,
[edited]

We confirm this is our collection address - shop is j.source in the Meridian Centre, open 10am to 4pm except Sundays.
Thanks

Hi Paul
Just confirming I have booked Interlink Express couriers to collect the unit today between 12-4pm. Please ensure it is ready for collection in it's original packaging.
Please cross out any previous courier labels so the barcode is illegible.
Kind regards,
[edited]

Hi Paul
For some reason the courier tried to collect from you yesterday at 4.30pm (despite being booked for before 4pm) and you were closed.
So I have had it rebooked for tomorrow (wednesday) between 12-4pm. Please can you give me a call if they fail to collect again - I do apologise for the delay.
Kind regards,
[edited]

I trust the CD writer reached you last Wednesday OK. Do you have an expected date for it to return to us?

Hi Paul
We have received it back, thanks.
It has gone on the bench, and we will treat it as urgent. But we can't give an ETA until the fault is diagnosed and fixed. We will endeavour to get it back to you before Xmas, thanks for your patience.
Kind regards,
[edited]

I thought we knew the fault was with the Lightscribe drive we returned in October. You were just going to fit 5 new drives as you couldn't source a replacement of the same type?

Hi Paul
Yes that is the plan, which should be done today. It's just impossible to say for sure until the unit has had the drives replaced and it's tested fine on the bench. We will get it back to you ASAP.
Kind regards,
[edited]

Hi Paul
I've left a phone message for you - please can you call me with card details so I can take payment for the collection from last week.
Your unit is now ready to ship out - thanks.
Kind regards,
[edited]

Hi Paul
We've shipped the unit out today for delivery to you tomorrow (friday), as I didn't want you to have to wait longer than necessary.
But please do call me ASAP in the morning so I can take payment for the collection charge, thanks [edited].
Kind regards,
[edited]

Hi Paul
Thanks for the payment - please note this ticket will now be closed, thanks.
Kind regards,
[edited]