Hi Richard
Please send the unit back (complete with all packaging and cables/manuals/inks etc) under RMA 2544-001 to:

[edited]

We can then evaluate it and assuming it's in pristine condition we can upgrade your order to the publisher version.
Kind regards,
[edited]

Hi,
Thanks for this. I presume you mean to the Bravo II publisher.
rgds,
[edited]

Hi Richard
Sorry for the delay.
Yes, the Bravo2 Publisher.
Kind regards,
[edited]

Hi Richard
The unit you purchased and have returned was in fact the Bravo Pro printer, so please confirm you wish to upgrade to the Bravo Pro Publisher, not the Bravo2 unit.
The Pro unit is 100 disc capacity, whereas the Bravo2 is a smaller unit and is only 25 disc capacity.
Please confirm, and confirm you are happy for us to send it back out in the box you returned it in, rather than charge you for a new box.
Thanks.
Kind regards,
[edited]

Hi Richard
I am about to send you (via a separate email) a sales order.
Please check it fully and if you confirm all the details are correct please call me so I can take the extra payment and get it sent out.
Kind regards,
[edited]

Please dispatch a Bravo 2 Publisher asap. Will pay for new box if required. Contact me on [edited] to speed this up.
[edited]

Hi Richard
The problem now is that the front cover on the returned unit is scuffed. We were going to swap it so it would be fitted onto the Pro Publisher you confirmed you wanted, but unfortunatley that is now not possible.
We will have a look to see if we can polish it or anything, otherwise we will have to charge you for a replacement part (don't know the cost of it yet, never had to replace one before).
The replacement box will be £60 exc vat.
Furthermore we will have to charge you for the inks that were returned with the Pro printer as they were opened and are unable to be used with the Bravo2 Publisher.
Please confirm you are unable to upgrade to the Pro Publisher version (as per my emailed sales order) as that would alleviate all these issues.
Kind regards,
[edited]

Please send me an invoice for the replacement with the Bravo 2 as originally agreed. I presume that since I will be paying for the inks you can dispatch them to me - I'll provide the address.

The email on the 13th September was what I agreed to - it was my mis-reading of your recent message of the 9th - but as I hadn't asked for that machine I'm sure you can see how I mis-read it.

It would be good if you could clean the box, as this is a charity project and that money will have to come out of something else!

rgds,
[edited]

Hi
After [edited] here spending about an hour he has managed to avert the need for paying for a replacement front cover.
Are you saying you want the opened BravoPro inks sent back to you? If you want them sent to a different address than the unit you will have to pay a second freight charge.
Please let me know re the inks so I can finalise the invoice.
Kind regards,
[edited]

Thanks for saving us that cost.

No, just dispatch the inks to the same address and I'll arrange to pick them up.

R

Hi
I have now sent you the proforma invoice by email.
Please check all details and then call through with your payment, thanks.
Regards,
[edited]

Hi
Just confirming I have taken the payment, and sent the Bravo2 Publisher and opened inks out today for delivery to your customer tomorrow.
Please make sure they know to not try to put the opened inks into this machine.
Regards,
[edited]

Hi Richard
Just letting you know I am now closing this ticket.
Kind regards,
[edited]