I purchased 1 x MM10 MOBILE 2.5MM STEREO H/SET and it does not work with standard 2.5mm phones and mp3 players because it has 4 poles. I was unaware of this and would like either a refund or to exchange the earphones for the same model but that has standard 2.5mm jack (3 or 2 poles which ever is standard). Please can yopu email me how i can do this? Thanks
Simon
Hi Simon,
I can certainly authorise the headphones for return, however if the packaging is open I'm afraid a re-stocking fee will be applicable.
I'll send you an RMA request form now, please complete this and I'll authorise the return.
Kind Regards,
David
Customer - 2008-08-01 15:38:39
I have still not received a refund. Can you confirm if you received the returned goods??
Jen Holden - 2008-08-01 17:02:11
Hi Simon
Sorry for the delay. We have received it back, thanks.
I have now refunded your Paypal account £14.21 for the item (10% restocking fee instead of the standard 20%). You should receive an email from Paypal confirming this.
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden
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