Equipment: 10 18x DVD 52xCD Premium Series Tower Duplicator.
Problem:
3rd Tray is not recognising any blank disk now although it opens/closes and a green light works. If I insert a number of disks to duplicate - tray 3 will no longer be recognised.
Anything I can do please to rectify or reset?
[edited]
The drive has likely failed. The machine will need to come back for repair. Or you can power down, remove power cable and remove the drive yourself within warranty. Kind regards. [edited]
Jen Holden - 2008-03-18 17:00:28
Hi Brian
We have received back your drive thanks, and have another one ready to send to you.
Please confirm the correct address to send it back to?
Thanks,
[edited]
Customer - 2008-03-19 08:14:51
Sorry, I initially replied to 'no reply'.
Thank you, [edited]
Please send to my works address. I am the first person who receives incoming mail and signs for items if necessary.
[edited]
Best Regards
Brian.
Jen Holden - 2008-03-19 17:59:57
Hi Brian
Thanks for that - just confirming we've sent it today for delivery to you tomorrow.
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]
Jen Holden - 2008-03-19 18:00:10
Hi Brian Thanks for that - just confirming we've sent it today for delivery to you tomorrow. Please note this ticket will now be closed, thanks. Kind regards, [edited]
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