The DVD drive tray in not fully extending, just a few mm short on a Primera Disc Publisher SE that I boought in Nov 2006. As a consequence the arm is not able to pick up the CD, as it catches on the trays forward lip. Is there anything I can do short of returning it to you for repair?
Hi Matt
We have your unit back here - and it seems to be outside warranty.
The repair has been done, the drive alignment has been adjusted and it is working fine. So we will need to charge you a labour charge of £40 plus carriage to ship back to you.
Please can you confirm your full invoice/delivery details so I can raise an order for payment, thanks.
Kind regards,
[edited]
Customer - 2008-04-02 15:24:39
Jen
Address as below. If you want to email me the invoice that will be fine. Shall I give you some card details?
[edited]
Jen Holden - 2008-04-02 19:55:50
Hi Matt
Thanks - I will email you the invoice as a separate attachment shortly. If you approve it please call through with card details and we can get the unit sent back to you, thanks.
Kind regards,
[edited]
Jen Holden - 2008-04-03 18:09:56
Hi Matt
Just confirming we have sent the unit out tonight (double boxed for transit) for delivery to you tomorrow.
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]
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