Hi Peter,
As discussed on the phone there is a £50 + Vat evaluation charge to look at teh machine. You will be sent a quote for the total cost of repairs and should you decide to go ahead, the evaluation fee will be removed from your bill, meaning you pay only for labour and any parts should they be required.
Kind Regards,
david

AUTHORISATION SENT

Hello Peter ,
Your unit has been inspected and I am afraid the bridge board (which controls the operations of the drive) developed a fault and needs replacing. The cost of a replacement board will be £38.80 (excluding VAT) and additional cost of £40.00 (excluding VAT) for labour. Please let me know if you would like to proceed with this repair and I will order component from Primera.
Kind Regards,
Tom

Hi Tom

Thanks for the info, please go ahead as soon as you can with the repair and advise an ETA on when this will be ready to pick up.

Thanks

Peter

Hi Peter,
Thanks for the details, we will order part from Primera asap. I will let you know once the job is done and the unit is tested. I'll do my best to have the unit ready by the end of the week.
Kind Regards,
Tom

Hi Peter,
We've replaced the bridge board in the unit and the computer now sees both DVD drives without any problems. However it seems a gear has slipped on the bottom drive and the tray is not extending enough to allow the robotic arm to successfully pick up the disc.
As far as I'm aware, Primera do not support the Optiarc drives (as special firmware is required for successful integration with their robotics system). Are these drives you placed in the unit yourself?
To fix this problem I think there is only one way forward, and that is to replace the drive in question. Sadly, this also means the top drive would been to be replaced (as the system needs identical models in order to operate effectively)
We are able to put the latest Pioneer drives in the machine for you (DVR-115's) and can even flash the drives with Primeras special "extendable tray" firmware for you.
The cost of each drive is £24.37 + VAT (with the firmware updated). This would mean the total for your repair would be £127.54 + VAT. Would you like us to go ahead and replace the drives?
Kind Regards,
Tom

Hello Tom,

This is Victoria has no left and I will be dealing with this from now on.

Please could you go ahead and replace the drives and use CWS8796 as a purchase order number.

Kind regards

Victoria

Hello Victoria,
Thanks for the information - I have been in touch with Daniel. Hard drives have been replaced I am currently testing the unit. I will let you know as soon as the job is done

hi Victoria
The quote/invoice for the cost of the repairs has been sent to his mail. Please let me know your email address if you would like to receive a copy as well.

Hi
Just letting you know this ticket will now be closed since the unit was collected and paid for this afternoon.
Kind regards,
Jen Holden

Tom,

I understand the unit has been collected but it is missing two cups the CD drives?

Regards

Victoria

hi Victoria,
I've just spoken to Dan - he told me he will be sending driver to pick up two bins/cups later today. There are ready for the collection - Marked with following ref 1689 FAO DAN.
Regards,
Tom