We have a 10 DVD duplicator which we bought from you on the 5th May 2006. The Duplicator has already have one firmware update to fix a problem of it not copying disks. The firmware update fixed this problem for a short amount of time, the problem has now re occured. It doesn't matter whether you copy CD or DVD it will not copy to all drives, it usually goes so far then fails. COuld you please tell me if you need to look at the equipment, or whether we need to try another firmware update. If we need to try another firmware update, please could you tell me where to get the firmware update from.