Hi Andy,
Which duplicator do you have? If you are not sure we can identify it by the serial number located on the back of the machine.

Kind Regards,
[edited]

Hi [edited]

Serial: [edited]
Regards

Andy

Hi Andy,
Sorry, I should have clarified. It is the StorDigital serial number we need. This is a 6 digit number, starting with 00. It should be located on the back of your machine.
I've done a quick search of our records, and the only reference I can find seems to indicate the unit you have is a StorDigital Proburner 7 with serial number [edited].
Could you please confirm these details and forward your ticket to the appropriate department.
Kind Regards,
[edited]

serial number: [edited]