Hello,
I recently purchased a primera bravo pro - cd dvd publisher for pc + mac, model 63704. When i try burn a cd on it i get the message unable to open drive. If i press the button to open the drive manually it does nothing, its as if the drive has no power.
Could you please advise what i need to do? or replace the product
Hi Daniel, fill in the RMA form that follows this and I'll authorise the return.
regards, Nye
David - 2008-06-02 11:05:35
AUTHORISATION SENT
David - 2008-06-13 16:38:19
Hi Daniel,
I've had your machine on the bench for a few days now, and as of yet i have been unable to re-create the fault you mentioned in this ticket.
I have successfully completed a burn & print run on both CD and DVD media.
Which drive was it that seemed to be giving you trouble? Was there any point imparticular this error showed itself? (ie, during a job, or before one had even started)
Did the problem seem intermittent or did you experience the fault every time you attempted to burn a disc?
Finally, could you please let me know which blank CD media you are currently using?
Many Thanks
[edited]
Jen Holden - 2008-06-24 18:06:53
Hi
As per your communication with Dave Caunce - we have shipped your unit back today for delivery tomorrow. We were unable to find any fault.
Please note this ticket will now be closed.
Kind regards,
[edited]
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