Hi Arun - which unit do you have?
Can you please provide your invoice number, invoice date or the serial number of the machine.
Kind regards,
[edited]

We have a Primera BravoPro - CD DVD Publisher for MAC + PC 63704,
order number [edited]
invoicde no
[edited]

Hi Arun,
I'll authorise the return of the unit.
[edited]

i have not got an RMA number yet, please advise quickly so that i can get the product delivered today

i have not received any update on the repair status.

Hi Arun - I have your Bravo on the bench and at the moment am unable to find a fault. Please reply as soon as you can with a description of the exact problem you were having. Many Thanks, [edited]

Hi Arun
Just confirming we have sent your unit tonight for delivery to you tomorrow.
Please note this ticket will be closed.
Kind regards,
[edited]