We purchased a Epson r265 printer which has been identified as a DOA by Epson technical, as this is brand new and Epson will only send out a 2nd user replacement, can you please arrange for a Brand new replacement for our customer.
Please complete a RMA form which will follow this email [edited]
Hi We will send a new printer - however please note it will be the Epson R285 as the 265 is no longer available. Kind regards, [edited]
Many Thanks for your reply, can you please advise as to when we will be likely to receive the replacement.
Hi We sent the replacement printer last wednesday - please confirm you have received it? Kind regards, [edited]
Thank ou for all your help. I can confirm that we have received the replacement. Regards [edited]