Hi Jayson,
Please fill in an RMA form that will follow this post shortly and I will authorise return for you. Please note that there is an evaluation fee of £75.00 plus VAT to diagnose the fault for out of warranty repairs. You will then be sent a quote for the cost of repair. Should you wish to go ahead with the work, the evaluation fee will be removed from your bill (so you pay only for labour and any necessary components).
Kind Regards,
[edited]

RMA req sent

Authorisation sent

Could you please give me an update on this? You should have received the machine on 28/10/09.

Many thanks.

Jayson

Hi Jayson,
It looks like the roller bearing broke and will need to be replaced. Cost of the replacement component is £12.00 before vat. Labout shouldn't exceed 1 hr (£60.00 before vat per hr charge). That would make a total of £82.80 including vat for the parts and labour. Please let me know if you would like to proceed and I will order replacement part.
Kind Regards,
[edited]

Hi [edited]

Yes, please go ahead with that.

Many thanks

Jayson

Hi [edited].

I've had an order through. Could you please give me an update on timescales so I can decide how to deal with the order?

Kind regards

Jayson

Hi Jason,
Unfortunately I have been sent te wrong part. I have reordered corret one and currently I am waiting for the delivery. I will do my best to have the machine ready for you as soon as possible.
Kind Regards,
[edited]

Hi Jason,
I am pleased to inform you that your printer has been repaired and tested and it is ready for collection. Your order number is 19035 (separate email with paperwork will follow shortly). Please call Accounts on [edited] to arrange a payment (please quote following reference number [edited]when calling).
Kind Regards,
[edited]

Hi Jason,
Thank you for the card details. As per our conversation I added 315.00 before VAt to cover the shipping cost. Please note that we will not be able to take responsibility for any damage in transit as the unit has been delivered to us with non original packaging. Please reply to this ticket confirming that you accept delivery conditionals and we will dispatch your unit to: [edited]
Kind Regards,
[edited]

Hi [edited]

Assuming you mean £15 (and not 315).

I can confirm that I accept your delivery conditions.

Kind regards

Jayson

Hi Jason,
yes I mean £15.00 before vat, sorry for the typo
kind Regards,
[edited]

Hi Jason
Just confirming we've shipped the unit out today - we put your package inside a larger box so fingers crossed it will arrive without any issues!
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]