THIS REQUEST MIRROR OF TICKET 224
My Lieon Dual layer 16xDVD writer SOHW01635SX-03C bought 28 April this year started freezing a week ago and required a PC reboot to function. It then froze in mid-burn and the CD is still in the unit and would not eject. Sytem freeze this time not solved by re-boot. emergency eject procedure produced interesting noises but no ejection.
Can I please request a returns form so that I can return it for repair/replacement.
regards
Michael Harris
Hi Michael
We will send you a new unit on monday to the GU3 1LR address (your unit was irrepairable).
Please note this ticket will now be CLOSED - if you need anything else please email sales@cd-writer.com.
Kind regards,
Jen Holden
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