Hello Francis
Please fill in RMA form that will follow shortly this post and I will issue you with returns authorisation number (RMA).
Kind Regards,
Tom
Customer - 2008-10-23 14:12:20
Hi Tom,
I am still waiting for the RMA form you were supposed to send me reference 1941. this is a present and it is taking a long time for company to sort out.
Looking forward to hearing from you soon.
Francis.
David - 2008-10-23 14:19:47
RMA REQ SENT
David - 2008-10-23 14:21:15
Hi Francis,
I apologise for the delay. I have re-issued the RMA request form. Please complete it and I'll authorise the products for return.
Please also check your junk mail folder, as sometimes our form is mis-identified as spam.
Kind Regards
David
David - 2008-10-24 11:28:48
AUTHORISATION SENT
Jen Holden - 2008-11-03 16:33:37
Hi Francis
Please can you advise if you will be sending this item back? Please note the RMA number is only valid for 14 days.
If you need anything else please let us know, thanks.
Kind regards,
Jen Holden
Jen Holden - 2008-12-22 18:33:40
Hi Francis
We received your item back, and as a gesture of goodwill have sent you a replacement unit today by post (even though the RMA number expired over a month ago!
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden