CD Director application on MF Digital Director 2 will not run. When run, it gives the windows "Application has encountered a problem and needs to close" error. Repair/reinstall does not fix the problem.
We have disks that need to be written today, so prompt assistance is appreciated.
Hi Alec,
When you turn on the machine, does the robotic arm move at all? (It should initialise briefly either as the machine is first powered on, or just before the Director 2 software attempts to open.
kind Regards,
David
Customer - 2008-08-26 11:46:18
Hi David,
The arm moves when the machine is powered on from cold, but not during a warm restart.
Also, the red led on the machine flashes twice when powered up, in addition to 4 beeps in quick succession followed by another beep a second or so later.
Hopefully this will help diagnose the issue. I've downloaded the latest software from the mf-digital site, but that has made no difference.
Cheers
Joe
p.s. Alec is not in today, if you could cc me in on any correspondence
Cheers
David - 2008-08-26 12:52:45
Hi Alec,
If you start the machine from cold (so the arm moves) will it then allow you to open the director software, or does the application still crash?
Kind Regards,
David
Customer - 2008-08-26 13:50:47
Hi David,
The application still crashed regardless unfortunately.
Cheers
Joe
David - 2008-08-26 14:17:07
Thanks for that Alec.
It sounds like the machine will need repairing unfortunately. I'm going to send you an RMA request form now. Please complete it and we'll start the process of issuing you a returns number.
Kind Regards,
David
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