i bought a lightscribe duplicator 3 drive dvd cd premium from you 2 months ago and find that drive one will not read cd's........any suggestions as to what i can do or what i might be doing wrong? drive 2 will read cd's but then that only gives me 2 copies and i cannot load a cd to the hard drive as it seems drive one will only do this(which does not read cd's). any suggestions much appreciated.
thanks
ken marsh
Hi Ken,
I'm sorry to hear you are experiencing problems with your duplicator. If your unit is a StorDigital duplicator I'm afraid you will need to resubmit a new ticket to their technical support team via this link: http://www.stordigital.com/support/?go=SubmitATicket
I'm certain the engineers will be able to help you resolve the problem you're experiencing as quickly as possible.
Kind Regards,
David
Customer - 2008-09-04 13:28:51
I'm confused..............I bought the duplicator from yourselves, CD-writer.com Ltd (it says it here on the bill from you) but you say I have to contact stordigital?
please confirm
confused
ken
David - 2008-09-04 14:10:35
Hi ken,
Yes - we sold you the duplicator, but StorDigital are the manufacturers. It will still come through our facility for repair, however the ticket needs to be submitted through their site for their records. Sorry for the confusion.
Kind Regards,
David
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