Hi Andrew.
It sounds like the laser on the drive may have failed, sadly the only way to get this resolved is to replace the faulty drive in question.
Is your unit still within warranty?
Either way, we are happy to carry out the repairs for you. If you can let me know your original order number with ourselves I'll check our system for your details.
Kind Regards,
David

Hi Andrew - the drive are now out of warranty. The best route forward would be for us to do a site visit and swap both drives, do a firmware update and run some allignment utilities. Would you like us to quote for this? Kind regards, Nic.

Hi Nic,

We spoke, please quote me happy and we will see Dave on Monday.

Regards

Andrew

Hi Andrew,
Apologies for the delay.

It's a bit difficult to give an estimate at the moment. We may have to swap both drives on your current unit if they are not the same model as my replacement, as this could cause more problems further down the line.
The cost per drive is £37.85 + VAT (which includes MFDigital firmware, pre-flashed)
I can estimate approximately 3 hours labour (at £50 + VAT per hour) pending no further issues.
As for the possibility of upgrading the units, I could only really tell by looking at the unit when I arrive.
What would be the best time for my arrival on Monday? And can you also please provide your full address so I can find you!
Kind Regards,

David

Any time David before 2.30pm
Address is:
TSO Parliamenty Press
Mandela Way
London
SE1 5SS
Ask for Andrew Allen.