Hello, It would appear that you are trying to copy a DVD onto a CD. Please can you check your blank media.

Steve

Oh no I'm not

Definitely using DVD Discs.

I have worked around the problem by copying the dvd files from disc to hard drive and then using the data copy routine.

This seems to work ok.

I would still like to know what the probelm is.

Hi Steve,,
we've got a Primera Disc Publisher II - we've had it about 18 months

Hi ok, could you check how much Hard Drive space you have on your system? If there is not a lot left that can be a problem and you will need to free up some space. If that isnt the case, then there is a problem with the Disc Publisher whereby the drive is not sensing the Disc Probably and would therefore need to be brought in for repair. Steve

Got about 16 GB free.

As it is copying OK at present from hard drive we will keep it as we need to run off another 500 customer DVD's.

If we do send it back - how long and how much.

Assuming that it is just the Drive that is faulty, then you will be looking at ?80.00 Labour + ?50.00 for the drive and ?15.00 Carriage.

I would probably try checking for the latest drivers from the Primera website and re installing the software too.

Steve