Hiya, we ordered several Sony stills cameras from you back in Feb. The backlight has failed on one of them. Can I please send it back to you or could you advise me what to do? Thanks in advance. Regards, Nick
Hi,
I'm sorry to hear you're experiencing problems with your Sony camera.
Please complete the following returns form, and I'll authorise your goods for repair.
Kind Regards,
David
David - 2008-09-17 13:01:43
RMA REQ SENT
David - 2008-09-23 16:59:09
AUTHORISATION SENT
Jen Holden - 2008-10-22 19:09:33
Hi Nick
As discussed today - I am now closing this ticket since Sony will not repair your camera under warranty.
If you end up having any further need for technical support on the other Sony cameras you have please contact Sony directly on 08702 408 060, and hope they have improved their 'service'!! I am very unimpressed with their system - it just seems absurd that I am landed with a £34 bill for absolutely no assistance!
Anyway - I hope you have enjoyed your birthday!
Kind regards,
Jen Holden
Loading. Please Wait. 
