Serial Number 2070900657
There are sparks and smoke coming out of the Power supply unit on the CD-Writer. This was due to the arm picking up more than one disk at a time.
Hi Bobby,
Please fill in RMA form that has been sent to you and I will authorise return for you. Please note that this repair will be carried as a warranty service.
Kind Regards
Tom
Tom Bartoszcze - 2009-05-22 11:15:44
Authorisation sent
Tom Bartoszcze - 2009-06-12 11:25:30
Hi Bobby,
I am pleased to inform you that your machine has been repaired and tested. Your order/invoice number for this job is 18227 (separate email with paperwork will be sent to you shortly). As per Warranty supplied with the unit you have not been charged for replacement component – only labour charge has been applied.
The only component that was faulty was the PSU. Please make sure there are no electrical wiring problems in your office before powering the unit up. Most likely the problem has been caused by power surge/spike as I have not experienced any problems with the robotic arm or any other components apart from PSU.
Unfortunately I will not be able to offer you delivery services as the unit has been returned in non original packaging.
Kind Regards
Tom