Hi Robert,
Can you please let me know if the robotic arm will not move horizontally, vertically or both? Do you get any error messages displayed on the screen? How are the lights on the printer flashing?
Kind Regards
Tom

No movement - just a twitch when powered up initially.
No error messages on print screen.
Cartridge light flashing when power on when pressed power and cartridge lights solid.
When do status check says can't communicate.

Thanks for the info,
One last thing - can I please have serial number of your machine?

2040601427

Thank you, Robert,
Please fill in the paperwork that will follow this post shortly and I will authorise return for you. Please note that there is an evaluation fee of £60 + VAT to diagnose the fault for out of warranty repairs. You will then be sent a quote for the cost of repair. Should you wish to go ahead with the work, the evaluation fee will be removed from your bill (so you pay only for labour and any necessary components).
Kind Regards
Tom