Gus - usually we cahrge £50 for evaluation, that is dicounted from cost of repair if you wish to proceed. Cost will be parts and labour less £50. Kind regards.

great that will be fine, what sort of turn around are we looking at?

Hi Gus
Just confirming our phone conversation - re the broken bits on your Bravo that we have received back today. Just registering the 'damage' - so you know we didn't do it here!!
Kind regards,
[edited]

Hi there, just wondering what the progress is on our repair and if there is an estimate completion date?
thanks

Hi Gus,
I will be sending you a quote shortly for the repair on your Bravo 2 machine. However I want to make you aware that when the unit arrived back with us, the hinges on the lid had snapped off. This I think was down to the way the unit was packaged.
I have temporarily repaired the lid with high strength glue, but I just wanted to bring it to your attention. If you would like the quote to include a new lid please let me know!
Kind Regards, [edited]

hello, could you tell me how much longer the repair will take?

Hi Gus,
I'll be sending you unit out this evening. Please confirm the delivery address.
Kind regards,
[edited]

Hey,

So address is

[edited]
Thanks


Gus

hi julian, i've been looking through our records and this ticket came to my attention, it seems that we are currently waiting for payment details before the unit can be sent back to you.

this is the note from our engineer:
"Undergoing testing - seems to be disc loader at fault. 10/03/2008
Quoted £180 + VAT (for repair, labour & shipping) - GO AHEAD WITH REPAIR"

please contact us either by phone ([edited]) or email ([edited])

thank you for your patience in this matter, kind regards

Hi Gus,
I hate to break it to you but there has been a further development with your machine.
While the robotic arm within the unit is now fixed, and the unit prints ok, we have as yet been unable to establish communication with the unit through DVDPrimo or PT Publisher software.
I realise it wasn't mentioned in the original fault (hence why we didn't discover this problem until now, we focused on the cartridge alignment, print quality and alignment of the robotic arm, not the burning capability of the unit).

I have the unit back on the bench at the moment, and am trying to get to the bottom of this particular problem. For some reason the unit will not accept any burn & print requests through the software.
Was this an error you experienced too or was there never a problem using the unit as a publisher?

Sorry this is taking so long, we want to make sure the unit is fully working for you, but at the moment there seems to also be a problem with the communications board.

I will do my best to resolve the problem today.
Kind Regards,
[edited]

Hi Gus, cancel that! Its working fine now. Seemed to be my firewire cable.
I'll pack the unit up and have it shipped back to you this evening.
Kind Regards,
[edited]

thanks

Gus, could you please also confirm if you sent the power supply & the input bins back with the machine?
Kind Regards,
[edited]

Have received printer back, but original ink cartridges we sent with unit are missing, any chance we could get them back?

sorry about that Gus, we'll send you some replacements immediately.

Hi Gus,
Just wanted to let you know we have posted the cartridges out to you. You should receive them shortly. Apologies they were not sent back with your unit once it had been repaired.
Kind Regards,
[edited]

Hi Gus
Just confirming this ticket will now be closed. If you need anything else please open a new ticket, thanks.
Kind regards
[edited]