Hi Elias,
Please make sure your new cartridges are in the correct bins and that they have removed security tape at the bottom. then please try suggestions from following link: http://server.iad.liveperson.net/hc/s-77406906/cmd/kbresource/kb-3504265607165601295/view_question!PAGETYPE?sq=an%2bnot%2bcommunicate%2bwith%2bthe%2brobot&sp=21&sf=101113&sg=1&st=355035&documentid=14731&action=view
Kind Regards,
Tom

Hi Elias,
Thanks for the pictures. As far as I can see you are using Windows SP3 with 64 bit processor. I am afraid Primera Bravo Pro will operate with 32-bit systems only. Drivers for 64 bit system will be available at the beginning of the next year. Please try to connect your printer to a PC that have 32-bit processor.
Regards
Tom

Hello Tom,

If you look at the screenshot closely you will see that although the processor is 64-bit, we are running a 32-bit OS, not a 64-bit OS, thus the 32-bit driver should work.

Furthermore, I have now tried to make this printer work with 3 different machines, the other two being with 32-bit processors, to no avail. Please advise.

Kind Regards,

Elias

Hi Elias,
Thanks for the detials. To be honest with you there is nothing more that can be done remotely (I susspect devective controller board). Please fill in the form that will follow shortly via separate post and I will go back to you with authorisation number. If your item is out of warranty an evaluation fee of £50 + VAT to diagnose the fault will apply. You will then be sent a quote for the cost of repair. Should you wish to go ahead with the work, the evaluation fee will be removed from your bill (so you pay only for labour and any necessary components for the out of warranty unit). For units under warranty you will not be charged for labout nor parts.
Regards,
Tom

RMA form sent

In-warranty RMA sent

Hi Elias,
Your printer is on the test bench, at the first glance it loks like the controller board developed the fault and will need to be replaced. I am in the middle of organising replacement under warranty for you. I will let you know the update as soon as I replace the faulty controller board.
Kind Regards
Tom

Hi Elias,
I am pleased to inform you that your printer has been repaired and tested and it is ready to be shipped back to you. Can you please confirm delivery address together with contact name and telephone number?
Thank you in advance
Tom

Hi
We have shipped your unit back today for delivery tomorrow.
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden