Hi Simon,
I would advise you first try upgrading your print driver, and also the firmware of your unit.
you can download the printer driver (PC) here: http://www.primera.com/ftp/XPVistaDriver/DriverDPIIv1.03.exe and the most recent firmware here: http://www.primera.com/ftp/Firmware/FirmwareDPIIv1.29_1.43.exe
It is possible this will help restore the communication between your Bravo and the printer. let me know how that goes!
Kind Regards,
David

Hi David,

Thanks for the reply. I've installed the latest driver and updated the firmware but I'm afraid the problem remains. It seems to be that the robot arm is having trouble moving as well, but I can't confirm this 100%.

Thanks,
Simon

Hi Simon,
It sounds like the unit would have to come back to us for repair then. There is possibly something physical restricting the movement of the robotics and the cartridges.
I will send you an RMA request now. Please fill out the form that follows and I'll authorise your machine for return.
kind regards,
David

RMA REQ SENT

AUTHORISATION SENT

Can I have an update on this please?

Hi Simon,
You unit is currently on the bench being examined by one of our engineers.
As soon as I have anymore information to give you, I shall let you know.
Kind Regards,

David

Hi Simon
Just letting you know your unit was repaired and tested fine, so we have shipped it back for delivery to you on tuesday.
Please note this ticket will now be closed.
Kind regards,
Jen Holden