Dear Tricia - we would prefer to take receipt of this item and do repair after the xmas break. Kind regards,[edited]

Hi [edited] just wondering how long your Xmas break is.

The length of time this has taken is disgusting. Having spoken to yourselves previously was took approx. 1 week.

I have just purchased a brand new machine prior to Xmas based on your customer service ( I used to use River Pro) Even they would have communicated by now.

Please respond immediately.
Tricia

tricia - happy new year - we have been here since jan 6th - you can contact us on [edited] at any time. have you sent the item back. I am not sure what you are saying. Kind regards. [edited]

[edited]
This was sent back before Xmas!

[edited]

Please do not ignore my response.
I have sent this back recorded delivery see attached:

Your item with reference [edited] was delivered from our GREENWICH Delivery Office on 19/12/07 .
Signed by what looks like [edited] on the 19/12/07.

Please respond, by 1pm Monday 4th Feb otherwise I will take matters further.
Tricia
Call me if necessary [edited]

Hi Tricia,
Thank you for providing a reference for your machine. The unit has been repaired and is currently undergoing final testing on the bench.
You will be sent an invoice for the total cost of repairs to the E-mail you provided. Alternatively, you may call [edited] and speak to one of our technicians.
Regards,
[edited]

Hi
Just confirming that we received your cheque, thanks.
So we have sent the unit today for delivery to you tomorrow.
Please note this ticket will now be closed, if you need anything else please open a new support ticket or email [edited].
Kind regards,
[edited]