Vicky - have you tried an alternative brand of media?

We use Sony disk's so I dont think that would be the problem. It was worked before with these disks. I am inclined to thinks its the laser.

Could somebody please get back to me, as the last response was on 13/02 I not had any reply as to what I am meant to do with this piece of machinery that does work.

Hi Vicky,
Many apologies no one has since replied to your query. Although you are using Sony discs it is still possible to get a bad batch of discs hat would not work no matter what you tried, this is why we always suggest using a different CD-R or RW media to help diagnose the fault more accurately.
I will send you an RMA request form now, please fill it out and I will authorise the return of the goods for you.
Kind Regards,
[edited]

RMA REQ SENT: - possible E-mail address error?

OUTLOOK MAIL SENT TO: [edited] - 11:55AM 26/02/2008

Does my RMA request need a number? It doesnt have oneat the minute and should I be able to view it

RMA Number sent VIA E-mail

Can you confirm receipt of the machine

Hi Vicky
I can confirm we have received the unit back. And it will be going back to the distributor as soon as they issue me a returns number. As you probably know from the previous return this item is no longer being made so I cannot send you a replacement unit, so hopefully Delkin will be able to repair this one and send it back to you.
Kind regards,
[edited]

Hi [edited]
Any idea of when we are likley to recieve this item back or give an update on the problem with this machine. thanks Vicky

Hi Vicky
I've had word from Delkin this morning that they've tested it and cannot find any fault - so I've asked them to call you for further information. Please let me know if they haven't called you in the next few (working!) days, thanks.
Kind regards,
[edited]

Hi Vicky
Has there been any progress with this?
Kind regards,
[edited]

Hi
Just closing this ticket as Delkin have confirmed the unit was NFF and they sent it back to customer.
JH