Hi,
I have checked our system and it seems your unit is no longer within its warranty period. We can still repair the machine should you wish, but there is a £50 + VAT evaluation fee. Once the fault has been diagnosed you will be sent a quote for the parts & labour charges. If you decide to go ahead with the repair, the £50 evaluation fee will be deducted from your final bill.
Let me know if you'd like to proceed and I can send you an RMA request form, then authorise the unit for return.
Kind Regards,
David

We would like to go ahead please

Hi Patricia,
No problem, the RMA request form will follow this E-mail. please complete it and I'll authorise your unit for return.
Kind Regards,
David

RMA REQ SENT