Hi there. Unfortunately I have another faulty cartridge I believe. Same problem as yesterday. I putthe new colour cartridge into the machine, and when the cd came out the magenta colour had not printed onto the cd. This happened with the 3 further copies I did. I cleaned the cartridge and done a clean directly from the PC. Still had problems. I really did hope that this would not happen again, but unfortunately it has. Is it possible to send back for a refund or replacement please.
Hi Darren,
Certainly, if you have followed the cleaning guidlines as per Pimera's knowledgebase: http://server.iad.liveperson.net/hc/s-77406906/cmd/kbresource/kb-2949450951169247631/view_question!PAGETYPE?sq=streaking&sf=101113&sg=0&st=849903&documentid=10063&action=view
and you are still experiencing problems with the cartridge, we will happily exchange it for you.
Kind Regards,
David
David - 2008-07-21 10:09:45
RMA REQ SENT
David - 2008-07-21 10:55:13
Hi Darren,
Can you please provide our invoice number for the cartridges you are returning. This should start with the letter N, followed by 4 digits.
Kind Regards,
David
Customer - 2008-07-21 11:22:17
Order No: 6705
David - 2008-07-21 12:32:39
AUTHORISATION SENT
Jen Holden - 2008-08-11 17:31:33
Hi Darren
Just letting you know we have posted you out three replacement inks, so please note both this ticket and ticket 1694 will now be closed.
Kind regards
Jen Holden
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