Hi there,
As discussed with David Caunce on the phone this morning, he said it would be fine for us to send you our ink supply for the machine above and you would replace it because this was the cause for bad quality prints that we were having.
Hi Kyle,
Can you please confirm that the cartridges you have problems with have been purchased under previously mentioned invoice. If so please follow the procedure from the following link: http://server.iad.liveperson.net/hc/s-77406906/cmd/kbresource/kb-1066177568634898449/view_question!PAGETYPE?sq=dry%2bcartridge&sp=5&sf=101113&sg=0&st=464113&documentid=198242&action=view.
Please let me know if it helps.
Kind Regards
Tom
Customer - 2008-10-29 09:57:55
Hi Tom / David,
Have you heard back from Primera yet?
Thanks
Kyle
David - 2008-10-29 11:31:23
Hi Kyle,
I will send you an RMA form now. Please complete it and I'll authorise your cartridges for return. Please advise how many you will be returning.
As I mentioned on the phone, Primera will only exchange the faulty cartridge if it meets their minimum weight requirements. I will check this for you when you send the cartridge to us.
Kind Regards,
David
David - 2008-10-29 11:31:58
RMA REQ SENT
Customer - 2008-10-29 11:37:31
Sorry 5 colour and 4 back cartridges. Please let me know when I can send these.
Thanks
Kyle
David - 2008-10-29 11:38:55
AUTHORISATION SENT
Customer - 2008-10-29 11:52:53
Hi David,
Thanks for this. I will now send the cartridges back to you for replacement.
I look forward to hearing from you soon.
Thanks
Kyle
Customer - 2008-11-03 14:51:37
Hi David,
Could you please confirm that you received the cartridges that we sent back to you last week?
Also please can you advise when can we expect delivery for the replacements?
I look forward to hearing from you soon.
Kyle
Jen Holden - 2008-11-03 17:36:31
Hi Kyle
We did receive your inks - thanks.
The opened one tested faulty - but we opened another from your batch and it tested fine. So we have sent back your inks, with those two (opened ones) replaced by new cartridges.
If you have any further problems please let us know, thanks.
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden